Kachilu

Troubleshooting

Troubleshoot common execution issues

Check login readiness, pause state, upcoming work, task settings, and Run history when Kachilu is not running as expected.

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Kachilu Browser looks idle

The browser can look idle when execution is waiting, paused, or blocked by login state.

  • Check whether execution is paused.
  • Check whether work appears in Upcoming.
  • Review the latest Run history status.
  • Confirm that the SNS page is logged in and usable.

A task does not appear

If a task is missing from upcoming work, start by reviewing its task settings.

  • Confirm that the task is enabled.
  • Confirm that the SNS or form task is included in the workflow.
  • Confirm that the schedule is set correctly.
  • Confirm that the workflow was regenerated after the latest settings change.

Login or identity verification interrupts execution

SNS services can request login or identity verification again. Complete the request manually in Kachilu Browser, confirm the page is ready, and select Resume.

See the SNS login guide for the full browser-session flow.

Collect details before contacting support

Share the SNS name, task name, target URL, displayed status, and the latest message shown in Kachilu Browser or Run history.

Related articles

How SNS login worksSign in to each SNS inside Kachilu Browser and learn what to do when login or identity verification interrupts a run.Set up scheduled runsConfigure execution volume and recurring schedules, then confirm the work waiting in the Upcoming tab.Monitor runs and review historyUse Run history to audit completed actions and Kachilu Browser controls to pause, resume, skip, or guide execution.

Still need help?

Tell us the SNS, task name, target URL, latest status, and the message shown in Kachilu Browser or Run history.

Contact support